Refund & Cancellation Policy

Summary: DIGITAL SEAL provides digital services only (no physical products). Refunds or cancellations are offered under limited conditions depending on service status, work already completed, and eligibility described below.

1. General Cancellation Policy

DIGITAL SEAL has a liberal but reasonable cancellation policy for service-based orders.

You may request a cancellation within 1–2 days of placing the service order.
Cancellations are allowed only if the service work has not yet been started.
Once analysis, verification, or any service-related processing has begun, cancellations may not be possible.

2. No Physical Products

DIGITAL SEAL does not sell or ship any physical goods. All purchases relate to digital services such as:

Website safety checks
Trust verification reports
Domain/SSL analysis
Digital audit-based services

3. Refund Eligibility for Services

You may be eligible for a refund when:

The service has not started and cancellation is requested within 1–2 days.
There is a valid technical issue that prevents us from delivering the service.
We fail to deliver the service as described.

Refunds are not provided for:

Services already completed or partially completed.
Cases where results differ from expectations (service is best-effort based on available data).
Situations caused by incorrect information submitted by the customer.

4. Reporting Issues with Services

If you believe that your service output is incorrect, incomplete, or not as described, please contact our Customer Service team within 1–2 days of receiving the service results.

5. Refund Processing Time

Once a refund is approved by DIGITAL SEAL, the amount will be processed back to your original payment method within:

3–5 business days (bank or payment provider timelines may vary).

6. How to Request a Cancellation or Refund

Please contact our support team with:

Your name and contact information
Order ID or transaction reference
Reason for cancellation or refund request

7. Contact Information

If you need help with cancellations or refunds, you can reach us at:

Email: digitalsealorg@gmail.com
Phone: 9709985559
Address: 2nd Floor, 205, Godrej Building, Salempur, Digital Seal, Municipal Chowk, Chapra, Saran, Bihar, 841301

This policy applies only to DIGITAL SEAL’s digital services. By placing an order, you agree to the terms outlined here. This page is not legal advice — consult a professional if you need formal compliance documentation.